Support & Maintenance
Reliable, responsive and cost-effective support from the best team in the business, BTS.
We understand the costs of network and communication downtime for businesses. Unlike other providers, BTS provide dedicated support at a fixed monthly cost plus the flexibility to attend call-outs right around Western Australia.
- Fleet of 30+ support vehicles
- Qualified technicians all around WA
- Largest data cabling specialist company
- High quality equipment
- Flexible support contracts
- Dedicated account managers
Partnering with BTS means peace of mind, fast issue resolution, maximised uptime and cost-effective network maintenance. All the things WA businesses need to get ahead and stay connected, with a single point of contact for simplified service.
Fibre Splicing & Copper Jointing
Our extensive knowledge and capabilities include fibre optic cabling, underground fault detection, copper network maintenance and more. From residential NBN connectivity to mine site fibre optics, data cabling decommissioning and office network maintenance, BTS do it all.
We have longstanding relationships with WA’s largest carriers like Telstra, Optus, TPG, NBN Co and others. This means we are familiar with all types of networks and can get businesses back online faster without needing to engage several suppliers to get the job done.
Emergency Support & Temporary Connections
We understand the costs of downtime for businesses. Every hour of network downtime means lost revenue, lower productivity rates, communication breakdowns and unhappy clients. BTS are the single point of contact to keep businesses connected:
- Telephone fault repair
- Managed Wi-Fi security
- Responsive call-out
- Temporary network connectivity
Our extensive knowledge and wide-ranging technical capabilities mean our technicians identify faults faster than other companies to get your business back online. Plus we operate a fleet of fully equipped service vehicles to provide on-site network repairs and even equipment upgrades. Service from BTS is available on a regular contract basis or as-need; simply contact our team to get the support your business needs, when and where you need it.
Partnering with BTS means your business receives personalised support from a dedicated account manager based right here in WA. Where other companies outsource support, we keep our team local because our clients are local.
That means faster response times, local technicians who know your business, the highest service standards and direct contact with BTS management. All across WA from the South West to remote mining operations in the North West, our technicians are available for regular maintenance and on-call fault repair. When your business needs support you can trust BTS to make it simple.
Flexible Support Contracts
BTS provide ongoing maintenance contracts for high quality service at fixed costs. With annual and monthly support contracts available, BTS clients avoid unexpected costs and benefit from rapid response times to minimise lost productivity. Where other technicians provide exorbitant callout costs and long wait times, a support contract with BTS gives businesses access to the best technicians in the business, plus peace of mind and cost-effective maintenance.