Vandenbergh Veterinary Group
Vandenberg Veterinary Group (VVG) – Telecommunications and I.T. project
The Vandenberg Veterinary group are an expanding group of veterinary practices spread across the South-West and Great Southern regions of W.A.
BTS were originally approached to scope and specify a telecommunications solution that would allow for seamless interconnectivity of all practice locations and provide cutting edge voice solutions to ensure that all enquiries were professionally dealt with. In particular flexible call routing between practices was needed to ensure that vital emergency call or after-hours calls were managed effectively, to ensure that enquiries were always answered across the network even when individual practice staff were busy.
As a regional partner of trusted communication brands such as LG-Ericsson, Aria, Panasonic, Mitel/Shoretel and others, BTS were able to design a full I.P solution to incorporate cloud-based PBX call handling, customised messages on hold and automated call distribution. Due to the success of the telecommunications solutions provided, BTS were asked to upgrade the entire I.T infrastructure of the group and create a seamless user experience for VVG staff and centralised management of vital business information. This included providing new high speed NBN connection infrastructure with 4G failover, Centralised server architecture with local and remote users, new workstations and a robust automated cloud off-site back up system.